The national shipping service is through Estafeta and is 1 to 3 business days if the jewel is in stock.
Delivery time is valid for orders paid before 12:00 PM. In case of payment in OXXO, deposit or transfer, please send the voucher to the email email@example.com to speed up the processing of the order.
Once your order is placed, we will confirm it within 24 hours via e-mail. In case of not having stock, we will indicate the delivery time.
If you want to change the parcel service, request it to the aforementioned mail or in the comments at the time of making your purchase.
International (according to destination)
$ 1000 – $ 1600
Cancellations can not be made once the payment has been made.
Communicate to the email firstname.lastname@example.org within the next 3 business days after receiving your order, explaining the reason why you are not happy with your piece, including your data with which you placed the order, so you can give solution and explain the policies of changes.
In case of receiving a damaged product please communicate it to the email email@example.com attaching photos of the piece, as well as your purchase data and guide number with which you have received and we will communicate to indicate the product return data damaged as well as the time in which the product will be replaced.
Note: There are no refunds in cash, the change is for one piece or several of the same or greater value and pay the difference.
¿Por qué no le damos una pista?
No tienes que decirle la joya exacta, tal vez solo necesita el empujón a la colección adecuada.
We accept credit and debit cards, deposits and transfers, and payments through OXXO.
* For deposits or transfers it is necessary to send the receipt.
* Payments at OXXO are limited to $ 10,000 and payment may take a few days.
The national shipping service is through Estafeta and has a cost of $ 200 pesos. At this time we have free shipping on orders above $ .
Our guides are from Estafeta, for next day delivery. However, the delivery time may vary due to the saturation in the parcel or the locality where you are. Once it is in Estafeta’s hands, we trust them to get it there as soon as possible. But we cannot say for sure the time or the day.
Shipping outside of Mexico is through DHL and the cost is $ 800 pesos to the United States, or $ 1500 pesos to any part of the world.
Once you have made your purchase we will be sending you an email with the confirmation of your order.
If the jewel is in stock, the delivery takes 3 to 5 business days.
In case the jewel is not in stock, the shipment is 7 to 10 business days, and we will let you know by mail.
Once your order has been processed and ready to ship, we will be sending you an email with your tracking code and the link where you can track all the movements of your order.
For more information we provide you with the following email: firstname.lastname@example.org
Of course, we always want to serve you in the best way, just tell us what you need in the comments when making the purchase.
Once the payment is made, no cancellations or cash returns can be made.
If for any reason you are not satisfied with the jewelry purchased on our website, you have 15 business days after the delivery of your order to request a change in existing jewelry. The piece must be in perfect condition and in its original packaging.
To request your change it is necessary to send the ticket or payment confirmation to the following email: email@example.com
* We do not accept changes or returns on discounted jewelry, special pieces, previous seasons.
We have a repair shop only for Gabriela Sánchez jewelry.
It is necessary to send a photo of the damaged part and your ticket or payment confirmation of the order, the cost of the repair may vary according to the damage,
Our jewelry is packed with its certificate of authenticity and a cloth bag to store your jewelry.
Of course! You can specify it in –notes– when making your order on the web or by WhatsApp so that we can add your message and special gift packaging.
Take care of your jewel by keeping it in its bag, away from light, we recommend rubbing it with a dry cloth to give it shine. If the house breaks down, Gabriela Sánchez will take care of repairing it. We have a maintenance and cleaning service, and it is charged according to the piece.
All our jewels are made with .925 silver and have a blued finish, so we suggest not cleaning with heavy-duty liquids as this will change the finish.
We recommend wearing your Gabriela Sánchez jewel after your beauty routine. We recommend cleaning your jewelry with a special silver towel.
Avoid hitting or mistreating your jewelry with hard surfaces. All gems are natural, making them brittle to shock and drop.
For the Gabriela Sánchez firm it is very valuable to be present in the most beautiful places in the world, we love to make new alliances and together show a vibrant, colorful, elegant, modern and happy Mexico.
Enter here to fill out the form and we will contact you as soon as possible with more information.
Free shipping to Mexico on orders from $999